Speech Language and Communication Needs Australia is committed to protecting the privacy of personal information we collect and hold about individuals.
Speech Language and Communication Needs Australia complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like Speech Language and Communication Needs Australia handle your child’s personal information (including your child’s health information), and Speech Pathology Australia’s Code of Ethics (2010).
This Privacy Policy explains how Speech Language and Communication Needs Australia manages the personal information we collect, use and disclose.
Speech Language and Communication Needs Australia is a private speech pathology practice under the ownership of Brent Connolly.
In order to provide you with the health care services that you have requested, Speech Language and Communication Needs Australia will need to collect and use your child’s personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.
We will only collect the information we need for the particular function or activity we are carrying out.
We collect information from you that is necessary to provide you with speech pathology services and to manage our relationship with you. The information we collect includes: your child’s name, your name, date of birth, address, health fund details and information about your child’s health history and family history. We require this information to assist the speech pathologist to diagnose and treat you.
We will usually collect your health information directly from you. Sometimes, we may need to collect information about your child from a third party (such as a relative or another health service provider).
Speech Language and Communication Needs Australia uses your child’s personal information for the purpose you have given the information to us. We will use your child’s information to provide speech pathology services to you and your child, to manage our relationship with you and to contact you in relation to matters concerning your child’s care. We may also use your information for other purposes permitted under the Privacy Act 1988.
Who might we disclose your child’s information to?
We may disclose your child’s information to the following people:
(a) disclosure to other health professionals involved in your child’s treatment
Your child’s personal information will generally only be used by the speech pathologist involved in your child’s care, however on occasion your child’s care may be provided by a number of health professionals (for example., speech pathologist, occupational therapist and/or psychologist) working or consulting together. We may disclose your information to these health professionals as part of the process of providing your child’s care and to other health professionals involved in your child’s care.
(b) the referrer
Speech Language and Communication Needs Australia will usually send a discharge summary to the referrer (i.e., your medical practitioner) following discharge from (name of the practice) or at other times, as required for your child’s care.
If you do not wish us to provide a copy of your child’s discharge summary to the referrer you must let us know. Also, if the referrer’s details have changed please let us know.
(c) Relatives, guardian, close friends or legal representative
We may provide information about your child’s condition to other relatives, close personal friends, guardians, or to a responsible person for you, unless you tell us that you do not wish us to disclose your child’s health information to any such person.
Other uses and disclosures
In order to provide the best possible environment in which to treat your child, we may also use or disclose your personal and health information where necessary for:
(f) Other uses with your consent
With your consent we may also use your child’s information for other purposes such as including you on a marketing mail list, or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your child’s information in this way. We will not disclose your child’s personal information to any individual who is outside Australia.
You have a right to access the personal and health information that we hold about your child. You can also request an amendment to your child’s personal and health information should you believe that it is inaccurate.
If we do not agree to change your child’s medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.
Should you wish to obtain access to or request changes to your child’s health record you can ask Brent Connolly who can give you more detailed information about Speech Language and Communication Needs Australia access and correction procedure.
Please note that Speech Language and Communication Needs Australia) may recover reasonable costs associated with supplying this information to you.
Speech Language and Communication Needs Australia will take reasonable steps to ensure that your child’s personal information which we may collect, use or disclose is accurate, complete and up-to-date.
Speech Language and Communication Needs Australia will take reasonable steps to protect your child’s personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your child’s privacy.
Speech Language and Communication Needs Australia will destroy or permanently de-identify any of your child’s information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided Speech Language and Communication Needs Australia is not required under an Australian law or court/tribunal or otherwise to retain the information.
If:
(a) you have questions or comments about this Privacy Policy;
(b) Speech Language and Communication Needs Australia does not agree to provide you with access to your child’s personal information; or
(c) you have a complaint about our information handling practices,
You can lodge a complaint with or contact Brent Connolly on the details below. We will promptly review your complaint and provide a response to you.
By letter: Brent Connolly, Speech Language and Communication Needs Australia, 250/38 Mt Alexander Rd, Travancore, Victoria, 3032.
By email: [email protected]
By telephone: (03) 8088 0527
This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.slcn.com.au
This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.
When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us.
Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:
When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:
Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site.
A "cookie" is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.
This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.
Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the (name of the practice) website and other websites may be lost.
We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.
We will use any personal information collected via our website in accordance with our privacy policy.
