At Supporting Learning for Children with Needs (SLCN), our mission is to build a world-leading childhood interdisciplinary therapy service. Our purpose is to support the learning, development, and quality of life for children with needs in partnership with their families. Central to achieving this mission and purpose are our core values, which guide our actions, decisions, and interactions every day. These values are the foundation of our commitment to making a positive impact in the lives of children and their families.
We Value People
At SLCN, we place participants and their families at the heart of everything we do. We believe that understanding and addressing their unique needs is paramount to delivering high-quality therapy services. Our commitment to valuing people is reflected in several key policies and practices:
- Understanding and Addressing Needs: We work closely with participants and their families to understand their individual needs and goals. Customized therapy plans are developed to address these needs and achieve desired outcomes. Regular communication ensures that therapy plans are adjusted as needed to meet evolving needs.
- Delivering on Promises: We strive to provide therapy services with respect, professionalism, and cultural sensitivity. Clear and transparent communication about therapy plans, progress, and any changes to services is a priority.
- Empowering and Investing in Our People: We empower our therapists through ongoing training and professional development opportunities. A supportive and respectful workplace promotes collaboration and teamwork.
- Pride in Our Workplace: We maintain a safe, inclusive, and welcoming environment that respects the dignity and worth of all individuals. Continuous improvement and innovation are key to staying up-to-date with the latest research and best practices in childhood therapy.
We Grow Together
Collaboration and respectful relationships are essential to achieving quality outcomes for our participants and their families. Our "We Grow Together" policy emphasizes the importance of working as a team to deliver the best possible support and services:
- Collaboration: Teamwork, active listening, and shared decision-making are encouraged among team members, participants, and families. We leverage our collective expertise to address challenges and identify opportunities for growth.
- Inclusive and Respectful Relationships: We value diversity and strive to create a welcoming and safe environment where everyone feels valued, respected, and supported.
- Effective Communication: Clear, proactive, and consistent communication is critical to building trust and fostering positive relationships. We provide timely and accurate information about our services, policies, and procedures, and actively seek feedback to improve our practices.
- Celebrating Success: We acknowledge and celebrate the contributions of our participants, their families, and our team members. Recognizing that our accomplishments result from shared efforts, we take pride in our workplace and the work we do.
We Aim Higher
At SLCN, we are committed to continuous improvement and achieving measurable goals. Our "We Aim Higher" policy reflects our determination to provide person-centered, evidence-based services that promote positive outcomes:
- Continuous Improvement: We regularly evaluate and improve the quality of services provided to participants and their families. Evidence-based practices are used to ensure high-quality service delivery, and processes are reviewed to identify areas for improvement.
- Person-Centered and Evidence-Based Services: A holistic approach to service delivery considers the unique needs, goals, and strengths of each participant and their family. Outcome measures are used to evaluate the effectiveness of services and make necessary adjustments.
- Collaboration, Innovation, and Resilience: We foster a culture of collaboration, innovation, and resilience. Team members are encouraged to take calculated risks to improve service delivery and outcomes, and we remain open to new ideas and approaches.
- Measurable Goals: Specific, measurable, achievable, relevant, and time-bound goals are set and regularly reviewed. Strategies and approaches are adjusted as necessary to ensure goals are achieved.
- Feedback: We proactively seek, reflect, and act on feedback from participants, families, and stakeholders. Opportunities for feedback are provided, and actions are taken to address any concerns or issues raised.
- Speaking Up: Team members are encouraged to report any concerns or issues that may impact the quality of services. Corrective actions are taken to address these concerns and improve service delivery.
We Take Care
Taking responsibility for our actions and behavior is a core value at SLCN. Our "We Take Care" policy emphasizes the importance of providing a safe and healthy environment for everyone and ensuring we act responsibly in all aspects of our work:
- Responsibility: We take ownership of our actions and behavior, holding ourselves accountable for our work and following ethical principles. Mistakes or oversights are addressed, and steps are taken to prevent recurrence.
- Safety: Appropriate measures are taken to ensure the safety and health of team members, participants, and their families. Risks are identified and managed, and a safe and healthy workplace environment is maintained.
- Risk Management: Team members are trained to identify and manage risks and take appropriate action when necessary. Risks are anticipated and raised, and actions are taken to mitigate them.
- Quality: High standards are maintained in all aspects of our work. Services are monitored and reviewed to identify opportunities for improvement, and corrective actions are taken as necessary.
Implementing Our Values
To ensure that our values are lived every day, SLCN has implemented several key strategies:
- Training: Team members receive training in safety, risk management, and other relevant areas to ensure they have the knowledge and skills needed to provide high-quality services.
- Processes and Procedures: Clear processes and procedures are developed and implemented to meet all relevant regulations and standards.
- Communication: Our values and policies are communicated to all team members, participants, and their families. Feedback and suggestions for improvement are encouraged.
- Monitoring and Review: Regular monitoring and review of our performance help identify areas for improvement. Corrective actions are taken as necessary to ensure continuous improvement.
Living Our Values Every Day
At SLCN, our values are not just theoretical concepts; they are lived and demonstrated through our daily actions and interactions. Here are some practical examples of how we embody our values in our work:
Valuing People
- Personalized Therapy Plans: Each child receives a customized therapy plan tailored to their unique needs and goals. This personalized approach ensures that we address the specific challenges and strengths of each participant.
- Family Involvement: We actively involve families in the therapy process, recognizing their crucial role in supporting their child's development. Regular meetings and updates keep families informed and engaged.
- Professional Development: Our therapists are provided with continuous learning opportunities to enhance their skills and stay updated with the latest advancements in childhood therapy.
Growing Together
- Team Collaboration: Our interdisciplinary team works together to provide comprehensive support to each child. By combining our expertise, we can address a wide range of needs and deliver holistic care.
- Inclusive Environment: We foster an inclusive environment where diversity is celebrated, and everyone feels valued. This inclusivity extends to our participants, their families, and our team members.
- Open Communication: We maintain open lines of communication with all stakeholders, ensuring that everyone is informed and involved in the decision-making process.
Aiming Higher
- Innovation in Therapy: We continuously seek innovative approaches to therapy, incorporating the latest research and best practices. This commitment to innovation helps us provide the most effective interventions for our participants.
- Goal Setting: We set ambitious yet achievable goals for our participants and ourselves. Regular progress reviews help us stay on track and make necessary adjustments to achieve these goals.
- Feedback Mechanisms: We actively seek feedback from participants, families, and team members to identify areas for improvement. This feedback is used to refine our services and enhance the quality of care we provide.
Taking Care
- Safety Protocols: We have stringent safety protocols in place to ensure the well-being of our participants and team members. Regular training and drills help us stay prepared for any situation.
- Ethical Practices: We adhere to the highest ethical standards in all our interactions and decisions. This commitment to ethics ensures that we always act in the best interests of our participants.
- Quality Assurance: We have robust quality assurance processes to monitor and evaluate our services. Continuous improvement initiatives help us maintain high standards and deliver exceptional care.
The Impact of Our Values
The impact of our values is evident in the positive outcomes we achieve for our participants and their families. Here are some success stories that highlight the difference our values make:
- Empowering Families: One of our participants, a young child with developmental delays, made significant progress through our personalized therapy plan. The child's family was actively involved in the process, receiving guidance and support from our team. This collaborative approach empowered the family to support their child's development effectively.
- Innovative Solutions: A participant with complex needs benefited from our innovative therapy techniques. By incorporating the latest research and best practices, we were able to develop a unique intervention plan that addressed the child's specific challenges. The result was a marked improvement in the child's functional abilities and quality of life.
- Building Resilience: Another participant, a child with behavioral challenges, showed remarkable resilience through our therapy program. Our team worked closely with the child and their family to develop coping strategies and build emotional resilience. The child's progress was a testament to the power of our values in fostering positive change.
Conclusion
At SLCN, our values are the cornerstone of our mission to support the learning, development, and quality of life for children with needs. By valuing people, growing together, aiming higher, and taking care, we create a positive and supportive environment where children can thrive. Our commitment to these values ensures that we provide high-quality, person-centered, and evidence-based therapy services that make a meaningful difference in the lives of our participants and their families.
We invite you to join us in our journey to build a world-leading childhood interdisciplinary therapy service. Together, we can make a lasting impact and help children with needs achieve their full potential.
